Unfortunately ns15.zabco.net (email server) is down and unrecoverable. We had a catastrophic hardware failure and server is un- restorable.
We are creating new email on another server (for the effected customers), and this is an ongoing process.
The newly created services will have only the postmaster (admin) account, and you would need to use this account to create other accounts you had on the old server.
(If your email service was created on the new server)
Please access :
http://mail03.yeg.alentus.net/admin/
User Account: postmaster
Domain Name : yourdomainname.com
Password: your postmaster account password
If you have any related domain name aliases for your domain, please let us know so we configure DNS for the aliases as well!
(If your email service is not yet created on the new server, please contact our support department by chat or an alternate email and we will create the service immediately).
If you need to old emails restored (prior to server issue), please contact our support department (support@alentus.com) requesting this.
Restoring the old emails will take 2 to 5 business days.
If you were using outlook or any other email client you might have your emails stored locally ( on outlook, Thunderbird, etc).
Customers using email client (outlook, Thunderbird, etc) will not need to change settings on their email client (incoming mail server remains as it was :smtp.yourdomainname.com).
If however you are still facing any issues with your email client, please do not hesitate contacting us!
We apologize for any inconvenience this may have caused!